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We use our own proprietary STARSTM (Service Transformation Accreditation and Registration Scheme) System for clients seeking to create the capability within their organisations to:
- create or improve a customer-centric culture
- transform customer and citizen services and customer experience
- improve processes
- increase front line staff skills for programmes such as Investors in People
- improve process compliance across offices and geographies
More information is available here.
*Note: STARS is a trade mark of Novos Limited.
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