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Novos has extensive experience of implementing, improving and outsourcing
national, regional and global Shared Services Centres within leading multi-nationals
and government organisations. Novos can provide advisory services and resources
to assist you in the following areas:
- Strategy, vision, options generation and cost benefit analysis for formation of Shared Services
- Due diligence for adding new service lines or customers to existing Shared Service Centres
- Location options analysis
- Change management and assessment of transitional activities, including staff related issues
- Appropriate governance, compliance and oversight activities
- Development, productivity and continuous quality improvement strategies, including Lean Six Sigma implementation, training and coaching
- Sourcing options reviews
- Outsourcing and second generation procurement of shared services
- Drafting contracts and service level agreements
- Service Management of Shared Service providers
- Training courses:
- Implementing Shared Service Centres
- Developing Mature Shared Service Centres
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